FAQ
FAQs
Orders & Shipping
When will my order ship?
Orders are typically processed within 1–3 business days (excluding weekends/holidays). During high-volume promotions, processing may take a little longer.
How long does shipping take?
Shipping times vary by location, but most orders arrive within 5–12 business days after shipping. You’ll receive a tracking email as soon as your package is on the way.
Will I get a tracking number?
Yes — once your order ships, we email tracking details automatically. If you don’t see it, check spam/promotions.
My tracking hasn’t updated — is that normal?
Yes. Tracking can take 24–72 hours to update after the label is created, and may pause briefly while in transit between facilities.
Do you ship internationally?
Yes, we ship to many countries. International delivery times and fees vary by destination.
My package says delivered but I don’t have it — what should I do?
Check your mailbox/parcel locker, ask neighbors/household members, and contact the carrier first. If you still can’t locate it, email us and we’ll help.
Returns, Refunds & Cancellations
What is your return policy?
For hygiene and safety reasons, opened skincare products are not returnable. If your product arrives damaged, incorrect, or defective, contact us within 7 days of delivery and we’ll make it right.
Can I cancel or change my order?
If your order hasn’t been processed yet, we may be able to help. Email us ASAP with your order number. Once an order ships, we can’t cancel it.
What if I entered the wrong address?
Email us immediately. If the order hasn’t shipped, we can usually update it. If it has shipped, you may need to contact the carrier. Address issues may result in additional fees or reshipment costs.
Product & Usage
Are Meimei products suitable for sensitive skin?
Many customers with sensitive skin use our products, but everyone’s skin is different. We recommend doing a patch test first and starting slowly, especially if you’re new to actives.
Do you test on animals?
No — Meimei is cruelty-free.
Are your products safe for teens?
Generally yes, but for younger skin we suggest starting with gentle products and avoiding overuse of strong actives. If you’re unsure, consult a dermatologist.
Can I use your products with retinol/tretinoin?
If you use retinol/tretinoin, introduce new products slowly and avoid layering too many strong actives on the same night. If irritation occurs, reduce frequency and focus on hydration.
What’s the best way to patch test?
Apply a small amount behind the ear or along the jawline once daily for 2–3 days. If you experience burning, swelling, or rash, stop use.
How long before I see results?
Some people notice changes quickly, but most skincare results take 2–6 weeks of consistent use. Brightening and texture improvements often take longer depending on your routine and skin type.
Why am I purging?
If you’re using exfoliating/active ingredients, you may experience a short “purging” phase as skin turns over. Purging typically improves within 2–4 weeks. If symptoms worsen or persist, stop use and contact a professional.